Request a Return or Refund

Please complete the form below to request a return, refund, replacement, or report a damaged/faulty item. Once submitted, our team will review your request and advise you of the next steps.

Before submitting your request, please note:

Returns must be requested within 14 days of receiving your order.

Items must be returned complete, unused, unassembled, undamaged, and in their original condition.

Change-of-mind returns are at the customer’s cost.

Damaged, faulty, or incorrect items should be reported with clear photos.

Made-to-order, special order, customised, or personalised items may not be returnable.

Orders cancelled after dispatch may be subject to delivery, handling, or return charges.

Full Name *

Address Line 1 *

Address Line 2

City *

State/Province *

Zip Code *

Phone Number *

Email *

This information will only be used to contact you about your return or warranty claim

What is your preferred method of contact? *

Phone
Email

Have you assembled? *

Product purchased? *

Date Of Purchase *

Confirm order number? *

How many boxes opened? *

How many boxes unopened? *

Please explain the reason why you are requesting a return? *

Please attach 1 or 2 photos of the defect

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

temp-for-144630-file2-1_

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Customers are saying

More about Childrens Beds