Terms of service

Furniture Next Day Terms & Conditions

The Terms and Conditions (terms) listed below, along with all other policies and information listed on this website form the terms under which Furniture Next Day (us, we, our) sells products to our customers (you) listed on our website www.furniturenextday.com.

Please read these Terms & Conditions and other policies on our website.  You will have to tick the box below to accept these terms before you can proceed with your order.  If you do not agree with any of our terms, please do not tick the box below.  You will not be able to proceed with your order if you do not tick this box.

Ordering and Delivery

  • Your order is not deemed as accepted by us, until you receive an e-mail confirming dispatch of your order.
  • Orders will be delivered the next working day, excluding Saturday, Sunday, and UK and ROI bank holidays, unless otherwise agreed with you in writing.
  • Where events outside of our control prevent delivery on the agreed day we will update you with reasons why and alternative delivery dates.
  • Deliveries are made between 8am and 6pm, Monday to Friday. Specific times cannot be requested for delivery, but we will always aim to accommodate you as must as possible.
  • Standard delivery includes doorstep delivery only. If you are unable to accept our doorstep delivery service, please contact us and we will endeavor to facilitate your delivery.
  • It is your responsibility to ensure that suitable arrangements are made for accepting delivery of your order. If we deem that delivery cannot be made due to suitable arrangements not being in place, delivery will be suspended, and we can arrange an alternative delivery date at an additional cost. 
  • The delivery address cannot be changed after your order has been confirmed.
  • The risk of the products will pass to you from the time of delivery.
  • Ownership of the goods will only pass to you when we receive full payment for the product(s) and any additional services provided in relation to the sale.
  • We reserve the right to retrieve product(s) from you if the ownership has not passed to you, and we may enter your premises for the purposes of removing the product(s)

Pricing & Products

  • All products are priced in GBP/EUR and will include VAT.
  • Prices are subject to change without notice. Any confirmed orders will be honoured at the price they were ordered at.   
  • If there is a pricing error that is obvious, we are under no obligation to continue with the sale, even if we have confirmed acceptance of the order with you. Any money paid by you will be refunded if we cancel the order.
  • Standard doorstep delivery charges will be quoted for each order.

Payment

  • We will accept payment by credit card, debit card, PayPal.
  • Credit is available by using either Klarna or Clear pay.
  • All payments must be approved, and funds received by us before delivery can proceed.

Returns

  • You have the right to cancel your order within 14 working days of receiving your order, and to receive a full refund for the product, less any costs incurred for delivery and/or collection.
  • If you wish to return an item, you must: -
    • Inform us in writing by e-mailing sales@furniturenextday.com.
    • Return the product (s) to us in the same condition that you received them, at your own cost and own risk. It is your responsibility to take reasonable care of the products while in your possession.  Failure to comply with this may result in reasonable deductions being made from your refund.
    • Return the complete product. Part products have no resale value and therefore a refund cannot be processed if the returned product is not complete.
  • When a returned product has been received and a refund is authorized, we will refund you using the same method you used to pay for the product. You will receive confirmation of the amount being refunded and the approx. date that you will receive the refund.

Opened Mattresses: Once a vacuum-packed mattress has been unrolled or removed from its protective plastic, it is generally not eligible for return due to health and hygiene reasons, unless the product is faulty or damaged

Product Guarantee

  • All products supplied on this website will have a 12-month manufacturer’s guarantee that they are fit for purpose within the domestic market only.
  • Products used in the commercial market, or not used for the purpose that they are intended for, will not be covered by this guarantee.
  • Products not stored, assembled, or maintained in accordance with the instructions leaflet in the box, and/or any other correspondence from us, may invalidate the guarantee of that product.
  • Products, or parts thereof, that are deemed to have breached the manufacturer’s guarantee will be replaced. If a replacement is not possible, we will offer a full refund.  Where a replacement or refund has been accepted by you and supplied by us, we will have no further liability for breach of guarantee for that product.

Our Liability

  • If we fail to follow our own terms and conditions, our only liability will be to you as the purchaser and will be limited to the value of the product (s) that you ordered.
  • We will not be liable for any other losses that you may incur because of our failure to supply the product (s) ordered, or if there is a product guarantee issue with the product.
  • Your rights remain protected, and these terms to not exclude or limit our liability in the following circumstances.
    • Death or personal injury because of our negligence
    • If we are deemed to have committed fraud, or fraudulently misrepresent our products.
    • Any breach of the Consumer Rights Act 2015 (NI)
    • Any other circumstances in which it would be illegal for us to exclude our liability.

Communication

  • We will use contact details provided by you for communication purposes, such as e-mail, postal address, landline, and mobile phone number.
  • It is your responsibility to check for correspondence from us about your order.
  • We may make telephone calls with you to plan for delivery/collection of items, but we will always confirm these arrangements in writing.
  • All official correspondence in relation to your order will come from sales@furniturenextday.com or 028 9002 4499.  Please disregard communication from any other source.
  • Should you wish to communicate with us, please use

Changes to Terms & Conditions

We reserve the right to amend these terms and conditions.  It is your responsibility to read the terms and conditions every time you purchase from us.   

Mobile Terms of Service

Furniture Next Day

Last updated: July 30, 2026

The Furniture Next Day mobile message service (the "Service") is operated by Furniture Next Day (“Furniture Next Day”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Furniture Next Day’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Furniture Next Day through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Furniture Next Day. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Furniture or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Furniture Next Day mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Furniture or email sales@furniturenextday.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.